Privacy

What we keep

This page says what Ponako stores when you use the site. Last updated 18 August 2026. Write to [email protected].

Email and the ledger

We keep the email you sign up with, a password hash, API key hashes, and the money ledger: credit, spend, earn, cash-out, refunds, and dispute notes. We keep job receipts (who ran what, tokens, price) so billing can be checked. Receipts do not include the question text or the answer text.

Prompts live in RAM

While a job runs, the question and the answer sit in memory on the control plane in plaintext so Ponako can route, meter, and return the reply. They are also sent to the home computer that answers. Ponako writes an encrypted archive of the question and the answer only if SCALAR_ARCHIVE_KEY is set on the control host. If that key is not set, Ponako does not keep a stored copy of the texts.

Redaction limits

Before a question leaves the control plane, Ponako tries to strip emails, phone numbers, card-shaped numbers, Social Security-shaped numbers, and key-shaped secrets. That is a best-effort filter. It can miss things. The home computer still reads whatever is left.

Stripe

Cards and cash-out go through Stripe. Stripe sees the payment details Ponako does not store: card numbers, bank accounts, and Connect identity checks. Ponako keeps Stripe ids so a top-up, refund, or dispute can be matched to your ledger.

No sale of prompts

Ponako does not sell prompts, answers, or your email list. We do not train a public model on your questions. We may use logs to run the service, stop abuse, and settle money.

Cookies and session

The signed-in site uses a session cookie so you stay logged in. There is no advertising pixel on these pages.